Salesmen are top notch. Their shop is horrible. They patch problems instead of fixing whats wrong. They try to pressure you in to making purchases without documenting the problem.
Upon my last visit to have an Oil Change and Tire Rotation i was informed that all my lug nuts are in need of replacing. I was then told that this is a known issue with my F-150 and that it would cost around $200.00 for all 24 lug nuts to be replaced. I asked why on my previous oil and tire rotation that i was not informed of the condition of the lug nuts, since they must have been showing wear at that time. My second oil change and tire rotation was about 3,000 miles past the bumper to bumper warranty that the service manager admits would have covered this. Again i asked why i was not informed about this on my previous visit? At that point i was told that the truck is out of warranty now and nothing can be done about getting the lug nuts replaced at no charge and my only option is paying the $200 to replace them. i was told the new lug nuts carry a 2 year warranty and are made better than the originals. i am not sure if that was supposed to make me feel better or not. The truck was purchased only 4 months ago and i feel should be taken care of under warranty. by the dealership. i ran my own business for 25 years and many times took care of my customers even if it was just past the warranty period. That is called good customer service and keeps customers coming back. This incident has really changed my feelings about this dealership and how they take care of their customers.
Could not remove parts to fix alignment. Spent 30 min and then said it could not be done.
Left my front tire lug nuts loose and ended up having to get my studs replaced. They gave me a free lube, oil and filter for my next visit. they probably need to check the lugs with a torque wrench or have a second person check the lug nuts before the vehicle leaves.
Nice friendly staff. Was able to get my oil changed in 30 minutes. Very clean facility.
Thief River Ford is a US Car Dealer based in Thief River Falls, Minnesota. Thief River Ford is located at 802 3rd St W, Thief River Falls, MN 56701, USA.
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